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Home EV VoicesWHY BOUGHT TWO LI AUTO, DUDE? – A DEEP DIVE INTO BRAND LOYALTY

WHY BOUGHT TWO LI AUTO, DUDE? – A DEEP DIVE INTO BRAND LOYALTY

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In China’s fiercely competitive EV market, Li Auto has cultivated a remarkably loyal following. But what makes someone not just buy one Li Auto – but two? After interviewing seven dual-owning families across Beijing, Shanghai and Guangzhou, some surprising truths emerged about brand loyalty in the new energy era.

The Dual Ownership Phenomenon

Meet Mr. Zhang from Hangzhou, a 38-year-old tech executive: “We first bought the Li ONE in 2021, then upgraded to a Li L9 last year while keeping the ONE as our second car.” His story isn’t unique – we found multiple families following this pattern.

Key reasons cited for dual ownership include:

  1. Practical Vehicle Synergy
    The Li ONE (now discontinued) and Li L9/L8/L7/L6 (and Mega) share charging compatibility. “We can use the same home charger and the battery management is identical,” explained Ms. Wang, a Shanghai-based owner of both L9 and L7 models.
  2. Family-Oriented Design Consistency
    Multiple owners praised the consistent interior layouts. “My wife can drive either car without adjusting seats or settings,” said Mr. Liu, a Guangzhou businessman. Rear-seat entertainment systems were another frequently mentioned plus.
  3. Resale Value Assurance
    “Li Auto holds its value better than other domestic EVs,” noted used car dealer Mr. Chen. “This makes keeping an older model more economical.”

Beyond Practicality: The Emotional Connection

What truly stood out were the psychological factors:

  • Owner Community: Many referenced active WeChat groups where owners directly interact with product managers. “Seeing our feedback implemented in OTA updates creates real trust,” Mrs. Li told us.
  • Predictable Experience: “The second purchase felt safe we knew exactly what we were getting,” said Mr. Zhao, who bought two L8s within 18 months for his family and business.

The Downside Reality Check

Not all feedback was positive:

  • “Service centers get overcrowded as sales boom,” cautioned long-time owner Mr. Wu
  • Some expressed range anxiety for long trips, despite EREV technology

Industry Implications

Li Auto’s dual ownership rate, while still small, reveals a powerful trend. In China’s EV market, creating products that families willingly buy twice is the ultimate validation. The question for competitors is clear: How to build this level of trust where customers don’t just return – they double down?


Sources: ZingEVs team, onsite interivews with Li Auto’s dual owners, photos with persimission

Contact the author: jason.huang@bwing.com.cn

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